Your vehicle's journey is important to us
Request a quote today and experience the convenience and professionalism of our auto transport services.
The Customer may cancel a shipping order at any time, at no cost, provided the order has not yet been assigned (dispatched) to a Carrier.
SLX Freight & Logistics LLC considers its services rendered once a Carrier has been assigned to the order.
All refund requests will be processed within 48 business hours of receiving the written cancellation request.
All cancellations must be submitted in writing via email to:
Info@slxfreight.com
SLX Freight & Logistics LLC does not accept or honor cancellations made by phone (Phone: 305-974-1825).
Once a Carrier has been assigned (dispatched), SLX Freight & Logistics LLC will notify the Customer via email using the address provided at booking.
If the Customer cancels the order after a Carrier has been assigned (dispatched), a $150 cancellation fee will apply, as SLX Freight & Logistics LLC’s services have already been rendered.
This fee does not include any cancellation fees charged by an oceanic transporter. Any remaining prepaid balance will be refunded in full.
SLX Freight & Logistics LLC is a fully licensed and bonded Transport Management Company registered with the USDOT, operating under broker license number.
This agreement is between the Customer (and their authorized agents) and SLX Freight & Logistics LLC (DBA SLX Vehicle Transport).
Carriers will pick up and deliver as close to the Customer’s door as legally and safely possible. In some cases, an alternate meeting point may be required due to narrow streets, low trees, wires, or local restrictions.
SLX Freight & Logistics LLC provides estimated pickup and delivery windows. These estimates are not guaranteed. Delays may occur due to weather, traffic, road closures, truck issues, or other factors. SLX Freight & Logistics LLC and the Carrier are not liable for delays, rental car costs, lodging, or consequential damages.
SLX Freight & Logistics LLC and its Carriers are not responsible for mechanical failures of the Customer’s vehicle.
Customer is responsible for preparing the vehicle for transport:
Remove or secure loose parts, fragile accessories, spoilers, racks, etc.
No more than ½ tank of fuel (¼ tank preferred).
Vehicle must be operable unless previously disclosed.
Customer must disable alarm systems or provide instructions/keys.
Any part that becomes loose or detached during transport is the Customer’s responsibility, including any resulting damage.
Personal items are limited to one suitcase or bag (max 100 lbs) in the trunk only.
SLX Freight & Logistics LLC and the Carrier are not liable for:
Loss of personal items
Damage caused by improper loading of personal items
Prohibited items include: weapons, explosives, ammunition, flammable materials, narcotics, alcohol, cash, jewelry, pets, plants, and contraband.
Such items may be removed or discarded with no compensation.
Vehicles must be completely empty except for factory-installed equipment.
Customer is responsible for customs paperwork and should confirm documentation with the assigned Carrier.
Shipments involving ports may incur an additional $100 port fee.
Customer must disclose if the vehicle is oversized, modified, or inoperable.
Failure to disclose may result in extra charges, payable directly to the Carrier upon delivery.
SLX Freight & Logistics LLC may reject or cancel any order at any time for any reason.
A detailed inspection is performed at pickup and documented on the Bill of Lading.
Customer must sign the Bill of Lading at both pickup and delivery.
Damage must be noted at delivery on the Bill of Lading. Signing without notation constitutes acceptance of the vehicle in satisfactory condition, releasing SLX Freight & Logistics LLC and the Carrier from further responsibility.
Carriers carry a minimum of $750,000 liability and property damage insurance.
Claims must be submitted in writing within 24 hours of delivery.
SLX Freight & Logistics LLC will provide Carrier insurance details upon request.
SLX Freight & Logistics LLC is a transportation broker, not a motor carrier.
SLX does not physically transport vehicles and never takes possession of Customer property.
SLX’s role is limited to arranging transportation with licensed Carriers.
Freight charges must be paid in full regardless of pending damage claims, per federal regulations. Claims and payment obligations are separate processes.
For “Discounted Cash Price” orders, remaining balances must be paid to the Carrier via:
Cash
Cashier’s check
Money order
Personal checks, debit cards, or credit cards will not be accepted for COD payments.
If payment is not provided at delivery, the vehicle may be stored at the Customer’s expense.
This agreement is governed by the laws of Florida.
All disputes must be resolved exclusively in courts located in Port Saint Lucie, Florida.
Customer agrees to indemnify and hold harmless SLX Freight & Logistics LLC from any claims, damages, penalties, legal fees, or losses arising from the Carrier’s actions or the Customer’s failure to comply with this agreement.
This document supersedes all previous agreements.
Changes must be made in writing and signed by an authorized representative of SLX Freight & Logistics LLC.
By booking services, the Customer confirms that they have read, understand, and agree to all terms and conditions stated herein.
Experience the difference a truly reliable, customer-focused auto transport company makes.
Monday – Friday 7:30am – 6pm
Saturday 8:30am – 3:30pm
Sunday by appointment
Request a quote today and experience the convenience and professionalism of our auto transport services.